Commercial bank customer-service regulation
RBI answers with cited extracts and confidence signals.
Phase 1 focuses on complaints, Internal Ombudsman, collections, bureau correction, fraud, failed transactions, cards, and digital servicing for Indian commercial banks.
Beta testing version. Answers are AI-assisted and citation-backed; please verify RBI source extracts before relying on them for formal decisions.
ComplaintsInternal OmbudsmanFraudBureauCollections
Regulatory query
Ask BankReg
Source checkedBeta
Beta: AI-assisted answers use RBI evidence first. Please verify the cited source extracts for formal use.
15RBI sourcesPhase 1 corpus
687Evidence chunksSearchable extracts
A/BBenchmark modeBank policy comparison
Document Library
Phase 1 RBI corpus
Connected to Supabase database
- 1. Reserve Bank of India (Commercial Banks - Internal Ombudsman) Directions, 2026Complaints and escalation
- 2. Reserve Bank of India (Commercial Banks - Responsible Business Conduct) Directions, 2025Collections and conduct
- 3. Reserve Bank of India (Commercial Banks - Managing Risks in Outsourcing) Directions, 2025Outsourcing and service providers
- 4. Reserve Bank of India (Commercial Banks - Credit Information Reporting) Directions, 2025Credit bureau
- 5. Reserve Bank of India (Commercial Banks - Credit Cards and Debit Cards: Issuance and Conduct) Directions, 2025Cards
- 6. Reserve Bank of India (Commercial Banks - Digital Banking Channels Authorisation) Directions, 2025Digital banking and fraud
- 7. Reserve Bank of India (Commercial Banks - Credit Facilities) Directions, 2025Credit facilities
- 8. Reserve Bank of India (Commercial Banks - Know Your Customer) Directions, 2025KYC
- 9. Reserve Bank of India (Commercial Banks - Interest Rates on Advances) Directions, 2025Interest on advances
- 10. Reserve Bank of India (Commercial Banks - Branch Authorisation) Directions, 2025Branch and channels
- 11. Customer Protection - Limiting Liability of Customers in Unauthorised Electronic Banking TransactionsDigital banking and fraud
- 12. Harmonisation of TAT and customer compensation for failed transactions using authorised Payment SystemsFailed transactions
- 13. Recovery Agents engaged by BanksCollections and conduct
- 14. Reserve Bank - Integrated Ombudsman Scheme, 2021Complaints and escalation
- 15. Credit information correction / delayed rectification compensation frameworkCredit bureau
Question Bank
Validation prompts
- What time can recovery agents call customers?
- By when must a bureau correction complaint be resolved?
- What compensation applies for delayed failed transaction reversal?
- When does zero liability apply for unauthorised transactions?
Policy Benchmarking
Compare bank policies with RBI requirements
Phase 1 will accept manual policy URLs or uploaded files for Bank A and optional Bank B, then compare them against the RBI corpus.